General terms and conditions

  1. SCOPE
    The following terms and conditions apply to all orders placed via our online store. Our online store is aimed at consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

    The purchase contract is concluded with CarbonFabrik.

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

    The language(s) available for the conclusion of the contract: English, German

We save the text of the contract and send you the order data and our GTC in text form. The contract text is no longer accessible via the Internet for security reasons.

    We deliver within Germany free of shipping costs. International packages 25€ EU area flat rate, 45€ third countries flat rate.

On-site pickup is possible by prior arrangement.

We do not deliver to packing stations.

    In our store you can basically use the following payment methods:

If you choose payment in advance, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

In the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After submitting the order in the store, we request PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further instructions during the order process.

Cash payment upon collection
You pay the invoice amount in cash at the time of collection.

    The goods remain our property until full payment. Generally, goods will not be delivered until payment is received in full on our accounts. For custom designs, a minimum of 50% will always be paid in advance, with the balance due upon completion and prior to shipment.
    If goods are delivered with obvious transport damage, please complain about such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
    Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
    The following applies to used goods: if the defect occurs after the expiry of one year from delivery of the goods, the claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods. A defect is not the aging of components due to environmental effects, those that are unavoidable in principle and can be foreseen.
    The above restrictions and shortening of time limits shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents
    - in case of injury to life, body or health
    - in case of intentional or grossly negligent breach of duty as well as fraudulent intent
    - in the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations)
    - within the scope of a guarantee promise, if agreed or
    - insofar as the scope of application of the Product Liability Act is opened.
    Information on any additional warranties that may apply and their exact terms can be found with the product and on special information pages in the online store.
    For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation
    - in case of injury to life, body or health
    - in the event of intentional or grossly negligent breach of duty
    - in the case of warranty promises, if agreed, or
    - insofar as the scope of application of the Product Liability Act is opened.
    In the event of a breach of material contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected.
    Otherwise, claims for damages are excluded.
    The European Commission provides a platform for online dispute resolution (OS), which you can find here []. We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board.


Cancellation policy

Consumers have a fourteen-day right of withdrawal. You have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Aaron Heffels - CarbonFabrik, Sittarder Straße 35/24B, 41748, Germany,, phone: 015142825031) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract compared to the total scope of the services provided for in the contract.

The right of withdrawal expires prematurely if we have completely performed the service and have only started to perform the service after you have given your express consent to this and at the same time confirmed your knowledge that you lose your right of withdrawal upon complete fulfillment of the contract by us.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it to us).

- To Aaron Heffels - CarbonFabrik, Sittarder Straße 35/24B, 41748 Viersen, Germany,

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of notification on paper)

- Date

(*) Delete as applicable.